REFUND POLICY

misterpajamas.com has the authority to decline returns of items that are sent back beyond the specified timeframe or in a condition different from when they were shipped. If you need to return multiple items (which may come from separate orders), you can pack them together in a single box. A key point: all return forms must be included—without these, refunds cannot be processed correctly.

misterpajamas.com only accepts returns of original products that are in their original packaging and remain undamaged.

Once we receive your return in good condition, we’ll send you a confirmation email. Your refund will be issued within 10 business days using the same payment method you used for your order. Any membership coupons and points will be reactivated and linked to the email address you provided. Note that credit card refunds are always subject to the policies of your credit card issuer, and in some cases, returns and refunds may take slightly longer than usual.

Feel free to get in touch with us during our working hours: 10:00 to 13:30; afternoons: 17:15 to 20:15; Saturday mornings: 10:00 to 13:30.

Let us assist you.