PRIVACY POLICY
misterpajamas.com values your privacy and manages your data with careful attention. This privacy statement explains the reasons behind our collection of your information.
Shopping Online
When you make a purchase through our online store, our data handling is governed by the terms of our agreement. We collect your data to keep you updated on your order, process payments, deliver your purchases, handle returns, address warranty issues, and respond to your questions or complaints. We retain your data for 7 years. If you shop using a misterpajamas.com membership, we’ll keep your data for at least 7 years, plus the entire length of your membership.
Newsletter Subscriptions
You may sign up for our newsletter, which requires your name and email address. At the bottom of each newsletter, you’ll find options to update your information or unsubscribe. We keep this data only until you opt out of the misterpajamas.com newsletter.
Security Cameras in Boutiques
All our physical stores are equipped with security cameras, installed to protect your safety, that of our staff, and our products. Camera footage is stored for no more than 3 months. misterpajamas.com uses this footage solely in cases of suspected security incidents, fraud, or theft, and may share it with the police if requested.
Social Media
misterpajamas.com uses social media to keep you informed about the latest trends and products—you can follow us on Facebook, Instagram, YouTube, and LinkedIn. Your use of these platforms is subject to their own terms of service, over which we have no control. If you send us a message via social media, we’ll save your message and account name to respond through the same channel, and this data will be deleted after 3 months.
Inquiries and Complaints
When you contact us with questions or complaints, we may need certain details from you, such as your name, email address, phone number, and other information relevant to resolving the issue. We’ll keep this information for 12 months after your inquiry or complaint is resolved, to better assist you in future interactions. We also analyze these communications anonymously to understand the nature of issues, evaluate how our team addresses them, and improve our services.
Who We Share Your Data With
To deliver our services, we may share your data with external entities, including:
- Cloud service providers (supporting financial systems, our website, online store, camera surveillance, newsletters, event registrations, and emails);
- Advisors specializing in finance and automation;
- Shipping services (for delivering purchases and processing returns).
We have agreements with these entities to regulate data use and security. They receive only the data necessary to perform their services and are prohibited from using it for other purposes. Additionally, we may share personal data when legally required (e.g., with the police or tax authorities).
Securing Your Personal Data
We take strong measures to ensure the security of your personal data. Our systems and equipment are highly secure, and all employees, temporary workers, and trainees are bound by confidentiality obligations—they only access data needed to carry out their roles.
Your Privacy Rights
Your rights include requesting to review, correct, or delete your data, as well as objecting to its use. To exercise these rights, please contact us. To verify the request is legitimate, we may ask you to provide identification. We’ll respond as soon as possible, and in any case within 4 weeks.
If you have questions or are unhappy with how your data is processed, please reach out to us. If we can’t resolve the issue, you have the right to file a complaint with the data protection authority, the Office for Data Protection.
As noted on our website, misterpajamas.com is not responsible for the processing of your personal data by the misterpajamas.com brand itself or by organizations that sell misterpajamas.com clothing in their stores.